East Sussex County Council recently joined the Citizen Space customer family. We are delighted to have them on board! Account Manager Rowena Farr recently went to Eastbourne to train their staff and learn more about the organisation.

East Sussex County Council's Citizen Space

East Sussex previously used Snap surveys and an in-house system for their consultations. They made the switch to Citizen Space as it offered them far more consistency across the organisation. Citizen Space is user friendly, for both admin users and consultation respondents. They also liked the user permission levels in Citizen Space, which will help them manage their consultation process.

Using Citizen Space will help them add value to their consultation process. As it is cloud-hosted, it allows for home working, which hasn’t been an option in the past. The council look forward to using Citizen Space to run large consultations, such as those to do with bus services, and also to help them consolidate school admissions and feedback activities. Citizen Space will help them gain an overall view of all forthcoming, current and closed consultations, which is a big plus over their previous methods.

Sue Buxton, Consultation and Engagement Manager for East Sussex, is passionate about citizen engagement. To help staff in their consultation work, she has prepared a comprehensive 8-step consultation process guide, based on guidance from the Consultation Institute. The guide is stored on the council’s intranet for easy access.

East Sussex used their training day to train staff from various departments in the organisation, with the view that they would then be advocates for the software in their respective offices. They will then host their own staff training sessions. Other Citizen Space customers do this, and it is an efficient way of utilising the training we provide to reach the widest number of employees.

East Sussex plan to launch their first consultation later this month.