You asked, Dialogue fans, and we have delivered. We are delighted to announce that email notifications are now here and ready to use in Dialogue.

Thanks to this update, users of Dialogue can get a daily notification delivered straight to their inbox if there has been any new activity on their ideas or comments. The optional notifications include links to any ideas they have submitted or commented on which have had comments added in the past 24 hours.

Screenshot of Dialogue notification email

We’re confident this new feature will further help to engage people and expand participation. The enhanced experience for users means ideas can be better developed and refined without people having to actively remember to check back on their contributions. In a fast-paced and busy world, even the most proactive people may not remember or have the time to keep checking in on their activity. These new ‘push’ notifications help to keep people involved in the conversation.

We thought carefully about the design of this feature and decided on deliberately ‘light-touch’ notifications. We’re only sending one email notification each day to make sure people don’t feel spammed, and also to ensure the thoughtful and productive nature of Dialogue remains intact. The lure of incessant, instant notifications can create an unhealthy dynamic and lead to less constructive exchanges. We have tried to strike the right balance here: keeping conversation flowing without it overflowing or descending into chaos.

Screenshot of Access and Participation Dialogue challenge ideas

We’re really proud of the important, intriguing, eye-opening conversations that public sector organisations have hosted on Dialogue. We hope that notifications will now make it even easier for people to get involved in decisions that affect them.

If you would like more information on Dialogue, or to have this feature enabled, please get in touch and we’ll be happy to help.